Privacy policy

Privacy Policy
Effective Date: January 1, 2024

At The Space PT LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you visit our website, use our services, or communicate with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect
We collect personal information and medical data necessary to provide our physical therapy services. This information may be collected through various means, including online forms, in-person consultations, phone calls, and insurance processing. The types of information we collect include:

Personal Identification Information: Name, address, email address, phone number, date of birth, etc.
Medical Information: Medical history, diagnosis, treatment plans, medications, healthcare provider information, and any other relevant details necessary for treatment.
Insurance Information: Insurance provider, policy number, and details related to coverage and billing.
Payment Information: Credit card details, HSA/FSA account details, and other payment-related information.
Website Usage Information: Information about your interactions with our website, such as IP address, browser type, operating system, and browsing behavior, collected through cookies and similar technologies.

2. How We Use Your Information
We use the information we collect to provide and improve our physical therapy services, communicate with patients, and comply with legal and regulatory requirements. Specifically, we may use your information for the following purposes:

Treatment: To develop personalized physical therapy plans and provide ongoing care.
Billing and Insurance Processing: To verify insurance coverage, submit claims, and process payments.
Communication: To contact you regarding appointments, send reminders, provide updates on your treatment plan, and answer your inquiries.
Internal Record-Keeping: To maintain accurate patient records for compliance, quality assurance, and business operations.
Legal Compliance: To comply with laws and regulations, including HIPAA, and respond to legal requests or court orders.
Marketing and Educational Communication: With your consent, we may send newsletters, promotions, or other marketing communications to inform you about new services, workshops, or events. You can opt out of these communications at any time.

3. How We Protect Your Information
We are committed to safeguarding your personal and medical information. We implement a variety of security measures to protect your data from unauthorized access, disclosure, or misuse. These measures include:

HIPAA Compliance: We follow HIPAA regulations to ensure that your personal health information (PHI) is kept confidential and secure.
Encryption: Sensitive information transmitted online is encrypted using SSL (Secure Socket Layer) technology.
Access Control: Only authorized personnel have access to your personal and medical information, and they are trained to handle your data with the highest level of confidentiality.
Physical Security: We store paper records in secure locations, and access to these records is restricted to authorized personnel only.
Despite our efforts, no method of electronic storage or transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Information Sharing and Disclosure
We do not sell or rent your personal or medical information to third parties. However, we may share your information in the following circumstances:

With Healthcare Providers: We may share your medical information with other healthcare providers involved in your care, such as your primary care physician or specialist.
With Insurance Companies: We share information with your insurance provider to verify coverage, submit claims, and process payments.
With Business Associates: We may share information with third-party service providers (such as billing services or IT support) who assist us in operating our business. These associates are bound by confidentiality agreements and are required to protect your information.
For Legal Purposes: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
In the Event of a Sale or Merger: If The Space PT LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or use of your personal information.

5. Your Rights Regarding Your Information
You have certain rights concerning your personal and medical information under HIPAA and other applicable laws. These rights include:

Right to Access: You have the right to request a copy of your personal and medical records that we maintain. We may charge a fee for providing copies of these records.
Right to Correct Information: If you believe that the information we have about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Request Restrictions: You have the right to request certain restrictions on how we use or disclose your information, particularly for treatment, payment, or healthcare operations.
Right to Confidential Communications: You can request that we communicate with you using a specific method (e.g., email or phone) or at a certain location (e.g., home or office).
Right to File a Complaint: If you believe that your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to collect information about your browsing activities. Cookies help us improve our website and deliver a more personalized experience. You can control cookies through your browser settings and opt out of tracking technologies if desired. However, disabling cookies may affect your ability to access certain features of our website.

7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or guardian. If we become aware that we have collected personal information from a minor, we will take steps to delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and the updated policy will include the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

The Space PT LLC
7872 Tompkins Road, Peyton, Colorado 80831
Phone: 719-200-5233
Email: [email protected]